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FAQ’s

Who is Newturf?

Newturf is one of the largest manufacturers, distributors, and installers of top quality artificial grass products designed for residential and commercial landscapes. Our exclusive brand of artificial grass is manufactured to the highest standards and installed to perfection. With a core belief in quality control, Newturf has become synonymous with exceptional products, workmanship, installation, and customer service excellence.

In recent years, yes…but only if you buy quality. The Australian synthetic grass market has plenty of cheaper lines imported from China that are cheap and tend to look fake. There are high quality locally made lines available, and our exclusive lines certainly qualify as that.

Scientifically proven, SYNLawn’s exclusive HeatBlock™ Technology lowers rising temperatures by reflecting sunlight, thus reducing heat build-up. SYNLawn with HeatBlock™ Technology incorporates infrared reflective pigments that help dissipate heat build-up and becomes up to 20% cooler than similar artificial grass products.

Click here for more information on our exclusive HeatBlock™ Technology.

All of our synthetic grass lines are made in Melbourne. Based on almost two decades of experience and customer feedback, we design our own exclusive synthetic grass lines in conjunction with our manufacturer. This gives us a unique ability to maintain a hands-on approach in the quality control of our product.

When it comes to pet products there is no better or safer solution than NewTurf artificial grass. NewTurf Pet and Playground Systems focus on finding the right mix of artificial grass, installation technique and maintenance schedule individualised for your application. We work with you to determine just what you need and design your specific artificial grass pet and playground solution.

Click here to view our best products for Pet Areas.

Click here to view our best products for Play and Sports surfaces.

Yes. Newturf product lines have specially designed drainage holes to ensure water drains as efficiently as natural grass. If drainage isn’t an issue now, it certainly won’t become one when your synthetic grass is installed.

Very little. Simply use a plastic rake occasionally to stimulate the fibres. Remove any large debris such as sticks and weeds. A little maintenance occasionally will keep your lawn looking like new.

Click here to view our Care and Maintenance guide.

No. All Newturf grass lines are UV stabilised and manufactured to the highest standards. If you’re looking for a hardy synthetic grass designed specifically to stand up to tough Aussie conditions, Newturf is for you.

Newturf artificial grass is the first in the business to offer up to 15 years warranty* on synthetic turf products. The life expectancy of Newturf synthetic lawns is 20 years.

Click here to submit your warranty with  SYNLawn’s online Warranty Registration.

Most spills even paint can be wiped off. We have never had any issues with pool chlorine etc. If there is any damage, this area can usually be repaired quite simply.

When it comes to pet products there is no better or safer solution than Newturf artificial grass. Newturf Pet System focuses on finding the right mix of artificial grass, installation technique and maintenance schedule individualised for your application.

Majority of people using synthetic grass have either pets or kids or both. Pet urine will simply drain through the surface, faeces can simply be removed as the grass won’t absorb anything. In the rare case if an odour builds up simply use a 50/50 mixture of vinegar and warm water to douse the area or one of our deodorising products.

Click here to view our best products for Pet Areas.

Yes. All we need are a few simple details, and we’ll have one of our qualified installers call and make a time that suits you.

Contact Newturf today on 1300 796 529.

Yes. In most circumstances installing Newturf is fairly simple, and our friendly professionals are always happy to share their expert advice and answer any questions you may have.

Click here to view our DIY Installation Instruction Guide.

If you have natural grass or dirt, usually a compacted crushed rock base is the best option.

If you have an existing paved or concrete base, the grass can be laid straight onto that also. In most cases any existing hard, flat surface can be utilised as a base.

Newturf uses a fine grade of kiln dried silica sand. We’ve found this is the infill that provides the best finish allowing water to drain freely through the surface. Cheaper ‘washed sand’ is not ideal.

The infill plays two roles:

  • Firstly it weighs the grass down.
  • Secondly it provides support to the yarn, which helps the yarn stay upright.

Without infill the yarn will lie flat and look fake.

No. The fine sand will settle at the bottom of the sub pile, will not be visible on the surface, and will not come out or be spread around via your shoes or feet. Once the sand is brushed in, you won’t see it again.